Cancellation and refund policy
You always see the exact refund amount before you confirm a cancellation. Refunds go back to the card, account or UPI ID you paid from — we cannot send them anywhere else.
If you cancel
More than 48 hours before the booking starts: full refund. Between 24 and 48 hours before: 50%. Inside 24 hours: no refund, because the time has been held for you and your companion has turned down other bookings for it.
If your companion cancels or does not arrive
Full refund, every time, with no time limit and no argument. We will also offer you a priority rebooking with someone else.
If the booking is ended for a conduct breach
If your companion ends the booking because the conduct policy was broken, no refund is due. We record an incident against the booking in every such case.
If you do not arrive
No refund. Your companion waited at the place and time you chose.
How long it takes
We start the refund with our payment provider as soon as the cancellation is confirmed. Banks typically take 5 to 7 working days to show it. The reference on your ticket is all you need if you have to ask us about it.
Rescheduling
We can move a booking rather than cancel it. Call us — there is no charge for moving a booking more than 24 hours ahead, subject to your companion being free.